Summary

Agile Delivery Manager, RTE, and Senior Scrum Master with 20+ years of experience improving SDLC execution, delivery governance, sprint operations, and cross-team coordination across financial services, media, logistics, and enterprise technology environments. Proven record managing multi-application delivery, capacity planning, dependency visibility, intake discipline, agile board governance, forecasting, and operational reporting. Known for turning ambiguous delivery environments into transparent, measurable systems that help leaders make better prioritization decisions and help teams deliver with greater predictability. Also builds AI-enabled Agile delivery tools focused on sprint memory, coaching support, pattern recognition, and improved operational visibility.

Selected Delivery Impact
  • Increased delivery predictability from 15-40% to consistently above 90% through disciplined prioritization, WIP control, capacity awareness, and goal alignment.
  • Led multi-team delivery during a complex NBCUniversal SpinCo migration, coordinating dependencies, execution risks, and release expectations under tight regulatory and business constraints.
  • Managed service delivery for 47 Default Mortgage systems at Bank of America, including application, infrastructure, workflow, process control, and operational improvement efforts.
  • Redesigned Bank of America service operations, reducing staffing from 300 to 20, cutting call times from 55 to 15 minutes, and saving $500K annually.
  • Launched and stabilized multiple Agile Release Trains, including early Agile adoption in financial services and readiness for new enterprise transformation efforts.
Core Delivery Strengths
  • Sprint execution and event facilitation.
  • Capacity planning, forecasting, and workload visibility.
  • Agile board governance in Jira / Azure DevOps style environments.
  • Dependency management across engineering, QA, DevOps, product, and vendors.
  • Intake triage, sizing, prioritization, and backlog readiness.
  • Operational dashboards, delivery metrics, burndown, flow, and predictability reporting.
  • SDLC governance, release readiness, documentation, and quality controls.
  • Workflow standards, naming conventions, process controls, and continuous improvement.
  • Leadership communication for technical and non-technical audiences.
  • Scrum, Kanban, SAFe, Agile coaching, service delivery, and program execution.

Skills

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Click to view detailed skills and competencies
Project Management
  • Planned and managed system, application, infrastructure, and ad-hoc projects
  • Drove projects, increasing revenue or cutting costs, to completion, on-time and on-budget
  • Determined potential risk factors to the success of projects
  • Skilled to overcome project and departmental obstacles including budget constraints, staff shortages, scope creep, and various business and user needs
  • Waterfall and Agile (Scrum, SAFe, Kanban) methodologies/frameworks
Team Management & Leadership
  • Implemented policies and procedures for department and team
  • Supervised developers to design and deliver solutions, on-time and within budget
  • Managed remote and offshore teams
  • Ensured objectives were accomplished in accordance with outlined priorities
  • Adapted and responded to deadlines and changing priorities
  • Effectively communicated with cross-functional professionals and all levels of management
  • Servant leadership and Agile coaching
  • Team facilitation and conflict resolution
  • Organizational change management and transformation
Financial Management
  • Prepared and monitored budgets for departments and projects
  • Analyzed results of operations to discover more efficient ways to utilize resources
  • Budget management and vendor relationship management
  • Cost-benefit analysis and ROI optimization
IT Infrastructure Management
  • Executed infrastructure upgrades and moves
  • Managed web, application, and database servers
  • Systems Administration and DevOps practices
  • Monitored hardware and software lifecycles
  • Assessed security vulnerabilities
  • Established disaster recovery plans and procedures
Process & Flow Optimization
  • Value Stream Mapping and process design
  • Theory of Constraints and bottleneck identification
  • Flow metrics and continuous improvement
  • Root cause analysis and problem resolution
  • Lean principles and waste elimination
  • Systems thinking and organizational dynamics
Training & Development
  • SAFe certification training and course delivery
  • Workshop facilitation and adult learning
  • Curriculum development and instructional design
  • Knowledge transfer and documentation
  • Community building and mentoring
  • Coaching and professional development
Agile Frameworks & Methodologies
  • Scrum
  • SAFe (Scaled Agile Framework) implementation and coaching
  • Kanban and flow-based work management
  • Lean startup and design thinking
  • XP (Extreme Programming) practices
  • Release Train Engineer (RTE) responsibilities
  • Program Increment (PI) planning and execution
Programming and Development
  • Gathered business requirements (BRD) and wrote functional specifications
  • Systems Analysis and Design
  • Full Stack Development (web applications, desktop software, web services, databases, components)
  • Database design and management
  • Formulated test plans and scripts
  • Performed risk assessments and vulnerability remediation
  • Provided level 3 support and production incident resolution
  • Skilled with all phases of the Software Development Lifecycle
  • Technologies: Node.js, Python, C#, ASP.NET, Visual Basic, ASP/VB Script, JavaScript, HTML, XML, DHTML, CSS, JQuery, JSON, IIS, COM/COM+, PHP, Perl, MS SQL, Stored Procs, MySql, Oracle, Access

Professional Experience

Senior Scrum Master / Release Train Engineer
NBCUniversal | Sep 2021 - Present

Worked with AI/ML and digital asset management teams and served as Release Train Engineer for a multi-team SpinCo migration involving system cloning and cloud adoption.

  • Served as Agile Delivery lead for AI/ML, digital asset management, and multi-team SpinCo migration work involving system cloning, cloud adoption, cross-team dependencies, and enterprise delivery governance.
  • Led sprint execution and delivery coordination across multiple application teams, facilitating planning, backlog refinement, Daily Scrum, review, retrospective, ART Sync, and cross-team dependency forums.
  • Owned delivery predictability, workflow transparency, and execution discipline by establishing team guardrails tied to capacity, WIP, portfolio priorities, and realistic delivery commitments.
  • Coordinated dependencies across engineering, QA, DevOps, product, architecture, and leadership stakeholders to reduce decision latency, unplanned work, and delivery risk.
  • Governed agile delivery boards, workflow standards, dependency visibility, and reporting practices to improve transparency, delivery health, and leadership decision-making.
  • Produced delivery insights using predictability, backlog readiness, dependency status, risks, blockers, progress against commitments, and release expectations.
  • Coached Scrum Masters, Product Owners, and leaders to improve backlog quality, planning reliability, stakeholder alignment, and decision paths.
  • Standardized Agile delivery practices across teams, achieving sustained 90-100% Epic completion.
Senior Scrum Master, Enterprise Transformation
Excellus BCBS | Jul 2021 - Sep 2021

Short-term engagement supporting an enterprise Agile transformation.

  • Supported early-stage enterprise Agile transformation in a regulated healthcare environment, helping leaders, Scrum Masters, Product Owners, and teams move from waterfall delivery toward iterative execution.
  • Assisted with readiness, planning, team alignment, and operating practices for the organization's first Agile Release Train.
  • Helped establish practical delivery expectations, facilitation patterns, and backlog practices for teams adapting to new Agile ways of working.
Scrum Master / Agile Coach
FedEx Logistics | Aug 2018 - Jul 2021
  • Balanced Agile coaching and delivery management responsibilities in a global, regulated logistics environment with fast-moving business priorities and complex system dependencies.
  • Served as Scrum Master within a multi-team ART delivering an MVP for a modern customs brokerage platform supporting a billion-dollar business case.
  • Coordinated sprint execution, backlog readiness, dependency management, impediment removal, and stakeholder communication across product and technology groups.
  • Guided legacy teams to achieve 90%+ Epic delivery through improved focus, slicing, prioritization, WIP control, and delivery discipline.
  • Mentored Scrum Masters and Product Owners, improving delivery consistency, facilitation quality, and stakeholder trust.
Product Manager
Eureka Logic | Apr 2016 - July 2018
  • Led product discovery and iterative delivery for a location-based SMS marketing and e-commerce concept, including roadmap definition, backlog management, and customer validation.
  • Managed request intake, prioritization, experiments, pilot feedback, and product-market fit assessment across early product and consulting initiatives.
  • Applied Agile delivery, product management, and stakeholder alignment practices to help client efforts move from concept to usable software.
Service Delivery Manager | Project Manager | Team Lead | Senior Software Engineer
Bank of America | May 2008 - Mar 2016
  • Managed delivery operations across 47 Default Mortgage systems, including intake coordination, prioritization, release expectations, process controls, and cross-functional execution governance.
  • Led program management and service delivery for systems, applications, infrastructure, and operational workflows supporting critical mortgage operations in a regulated financial services environment.
  • Coordinated technical teams, business stakeholders, operational leaders, and process partners to improve throughput, quality, documentation, and on-time execution.
  • Redesigned call center workflows, reducing staff from 300 to 20 and cutting call times from 55 to 15 minutes, saving $500K annually.
  • Rebuilt REO department processes, reducing decision errors to less than 1%, increasing efficiency tenfold, and ensuring 100% on-time weekly loan charge-offs.
  • Introduced Agile practices across system, application, and infrastructure teams with no prior Agile exposure. Launched one of the bank's first Agile Release Trains.
Managing Director | Development Manager | Project Manager | Product Manager | Senior Developer
WebMedia Services | Nov 2000 - Apr 2008

Built and led delivery organizations, managed Scrum Masters and developers, owned client portfolios, and delivered over 100 custom applications. Established early Agile practices, delivery standards, workflow controls, client communication models, and people development practices in client-facing and internal environments.

Professional Involvement

VP, Business & Technology Services
PMI Buffalo Chapter | Jan 2024 - Dec 2024
Director of Applications
PMI Buffalo Chapter | Jan 2023 - Dec 2023

I volunteered to serve the professional community with the Buffalo Chapter of PMI, first as Director of Applications and then as VP, Business & Technology Services during a period of transition. Improved and maintained internal tools to streamline operations and enhance member services. Collaborated with board members and volunteers to align technology efforts with strategic goals and support chapter growth.

  • Oversaw all applications and systems utilized by the Buffalo Chapter of PMI.
  • Created and maintained the Chapter's 3-year Technology Roadmap.
  • Determined annual budget and managed vendor relationships.
  • Built & led a team supporting technology-driven projects and Chapter infrastructure.
  • Provided technical support for all Chapter applications and systems.
  • Conducted research and development of new technologies, systems, and applications.
  • Collaborated on the Chapter's 3-year Technology Roadmap.
  • Ensured documentation of SOPs and coordinated vendor activities.

Projects

Papers