Senior Scrum Master

NBC Universal | Sep 2021 - Present

Scrum Master for multiple teams, including teams dedicated to AI/ML data enrichment for contextual advertising and others to digital asset management. Served as Release Train Engineer for a successful SpinCo initiative. Mentored and coached Scrum Masters to enhance Agile practices, improve team performance, and drive successful project delivery.

• Boosted epic completion rates from 15-40% to consistently 90-100+% by driving goal-oriented delivery and improving team focus.
• Delivered actionable flow and velocity metrics, facilitating retrospectives and PI planning to empower teams toward continuous improvement.
• Identified and resolved systemic impediments by initiating and facilitating Agile Release Train (ART) Syncs, enhancing cross-team coordination and dependency management.
• Served as Release Train Engineer across multiple teams for a SpinCo initiative to clone on-prem systems or migrate to cloud, aligning Scrum Masters, Product Owners, Managers, and Directors toward shared delivery goals.
• Shaped and led the Scrum Master Community of Practice to foster knowledge sharing, consistency in Agile practices, and professional growth.
• Conducted SAFe certification courses and coached leaders and teams to embed scaled Agile frameworks effectively.

Senior Scrum Master & Agile Coach

Excellus BCBS | Jul 2021 - Sep 2021

Served as a Senior Scrum Master and Agile Coach for an enterprise transformation, helping to develop and implement strategies for introducing and scaling Agile adoption one domain at a time. Coached Scrum Masters and teams through the transition, ensuring sustainable practices. The transformation was paused due to a company reorganization, at which point I accepted another opportunity.

• Supported the setup of the first Agile Release Train and helped define strategic Agile adoption plans.
• Provided Agile coaching and leadership training during a full-scale transformation initiative.
• Coached Scrum Masters in Agile delivery and cultural change until transformation paused due to re-org.

Scrum Master / Project Manager

FedEx Logistics | Aug 2018 - Jul 2021

Project management for global office openings and renovations, ensuring timely execution and adherence to quality standards. Oversaw IT asset management and service request fulfillment by coordinating procurement and deployment of equipment and technicians to support a worldwide workforce.

Scrum Master facilitating all Scrum ceremonies for multiple teams across multiple ARTs. Coached veteran developers through Agile mindset shifts within a legacy systems ART. Helped launch a new ART to deliver the MVP of a modern customs brokerage system, proving the business case for a billion-dollar investment.

• Focused multiple teams on delivering Iteration Goals and PI Objectives.
• Guided seasoned developers to adopt an Agile mindset, raising Epic completion from 25% to 90%.
• Helped set up new ART launch to support flow improvements across multiple delivery teams.
• Coached newly formed ART to improve value delivery and reach 100% Epic completion.
• Worked with leadership to establish safe-to-fail conditions that encouraged team experimentation and learning.
• Mentored Scrum Masters and Product Owners on Agile best practices.
• Participated in a QAT (Quality Action Team) to consolidate and revamp onboarding process across operating companies.
• Planned global office openings and renovations. Coordinated with local Stakeholders, Finance, Legal, Facilities, Network Services, and Vendors to get offices built out, wired for phones and data, as well as set-up with IT equipment such as servers, network devices, computers, and peripherals.
• Executed projects to procure IT equipment for FedEx Trade Networks global workforce.
• Managed FedEx Trade Network's IT asset database.
• Partnered on enterprise-wide effort to upgrade to Windows 10.
• Coordinated service requests by assigning technicians to serve our business units and customers efficiently while maintaining service level agreements.
• Dispatched equipment for Work From Home initiative during COVID-19 crisis.

IT Consultant

Eureka Logic | Apr 2016 - Jul 2018

Delivered freelance process improvement consulting services to former clients and professional contacts while pursuing a startup venture focused on location-based SMS marketing and e-commerce solutions.

• Designed a location-based SMS marketing and e-commerce platform.
• Provided Agile coaching and technology consulting to local businesses.
• Advised a local medical company on upgrading its workflow system.
• Participated in client design review meetings, translated business requirements for developers, and guided teams in resolving requirements-related issues.
• Advised Olive Media on Managed SEO solutions strategy and product development.
• Guided a local law firm on website strategy and implementation.

Service Delivery Manager / Project Manager / Team Lead

Bank of America | May 2008 - Mar 2016

Joined the Process Design & Innovation group to lead a team of developers. Worked with department heads to streamline workflows, reduce errors, lower costs, and drive operational efficiency. Introduced and coached Agile methodologies, serving as Product Owner or Scrum Master.

Served as Project Manager during the Getzville location disposition, overseeing the migration of applications, systems, and servers into the Mortgage Technology group.

As Service Delivery Manager within Mortgage Technology, led program management for Default Mortgage systems, ensuring application stability and operational continuity. Helped setup the company's first Agile Release Train.

• Introduced Agile methods to system, application, and infrastructure teams that had no prior Agile experience. Guided them through the transition and delivered projects more efficiently.
• Served as Product Owner or Scrum Master to support Agile adoption, cross-functional collaboration, and continuous improvement.
• Helped setup one of the bank's first Agile Release Trains.
• Developed systems, applications, and services to automate default mortgage operations.
• Converted and automated 150+ production jobs and data feeds.
• Created a production wiki to enable team members the ability to fix production errors, decreasing downtime and increasing customer satisfaction.
• Guided a team to streamline struggling REO charge-off department. Transformed the process to determine, track, and execute weekly charge offs of loans. Reduced decision errors to <1%, boosted efficiency tenfold, and ensured the weekly deadline was met 100% of the time.
• Created a web application used by call center associates to determine scripts for customers to establish eligibility for Imminent Default programs. Using an Agile approach, followed a short release schedule to continuously add features and respond to government mandates. Enabled customer service team to decrease number of call center associates taking calls from 300 to 20 and average call length from 55 minutes to under 15 minutes, saving $500k in operating costs.
• Controlled a suite of websites and 60 web services to transfer data with vendor's workflow system as mortgage servicing platform changed from mainframe to iSeries systems.
• Created a new server room at an alternate location to migrate 100 servers during the disposition of the Getzville location.
• Directed a team in the remediation of 44 legacy applications onto mortgage technology platform.
• Audited 71 applications to assess risk and determine suitability for integration into Mortgage Technology.

Director of Technology Services / Senior Developer

WebMedia Services | Nov 2000 - May 2008

As a client-facing developer (2000-2005), collaborated directly with business owners, executives, and founders across multiple industries to understand their challenges and uncover pain points. Designed, proposed, and delivered tailored technology solutions that streamlined workflows, boosted revenue, and reduced operational costs.

From 2005 to 2008, led and expanded the company's web development division — managing client relationships, budgeting operations, and supervising a team of developers — resulting in consistent year-over-year revenue growth.

• Delivered custom software and managed infrastructure migrations to early cloud-based hosting.
• Introduced XP, Scrum, and iterative Agile methods to internal delivery teams.
• Led technical delivery and managed client services for web-based applications.
• Served as Product Owner to Agile team.
• Produced 100+ custom applications, content managers, e-commerce websites, extranets, and intranets
• Created OrderVault, a component and software package for end-to-end encryption of customer data for transfer over the Internet.
• Worked with a startup company's founders to architect and present their vision for a nation-wide loyalty program across liquor companies. When funding fell through, suggested a pivot to create a tool for collaborative advertising campaigns between retailers & distributors, which kept them in business for 13 years before selling due to retirement.
• Executed Cloud migration of data and applications.

VP, Business & Technology Services

PMI Buffalo Chapter | Jan 2024 - Dec 2024

Director of Applications

PMI Buffalo Chapter | Jan 2023 - Dec 2023

I volunteered to serve the professional community with the Buffalo Chapter of PMI, first as Director of Applications and then as VP, Business & Technology Services during a period of transition. Improved and maintained internal tools to streamline operations and enhance member services. Collaborated with board members and volunteers to align technology efforts with strategic goals and support chapter growth.

• Oversaw all applications and systems utilized by the Buffalo Chapter of PMI.
• Created and maintained the Chapter's 3-year Technology Roadmap.
• Determined annual budget and managed vendor relationships.
• Built & led a team supporting technology-driven projects and Chapter infrastructure.

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• Provided technical support for all Chapter applications and systems.
• Conducted research and development of new technologies, systems, and applications.
• Collaborated on the Chapter's 3-year Technology Roadmap.
• Ensured documentation of SOPs and coordinated vendor activities.