Amherst, NY






Five years of providing project lifecycle leadership over all phases of IT implementations plus ten years of progressing experience with application design.


Responsibilities included:


•       Project Management – planning and managing designated projects

•       Ability to effectively communicate with cross-functional professionals and all levels of management

•       Ability to overcome project obstacles including staff shortages, scope creep and various business and user needs

•       Ability to gain consensus among divergent groups

•       Coordinating the successful simultaneous development of several projects

•       Ability to adapt and respond to deadlines and changing priorities

•       Ensuring that objectives were accomplished in accordance with outlined priorities

•       Determining potential risk factors to the success of projects

•       Analyzing results of operations to discover more efficient ways to utilize resources

•       Reviewing project status reports during each operational phase

•       Managing all phases of the Software Development Life Cycle

•       Release management

•       Waterfall & Agile SCRUM methodology





Bank of America

Service Delivery Manager

Project Manager

March 2015 – March 2016

March 2012 – March 2015

Officer; Cnslt - Apps Dev

May 2008 – March 2012


•       Line of Business’s Point of Contact for all Technology services

•       Managed Application Releases – planning and managing execution and implementation

•       Conducted deep dives, technology audits, coordinated workflow and compiled remediation plans for bringing line of business developed applications into mortgage technology infrastructure

•       Managed Declining/Not Permitted projects to upgrade application’s technology (servers, frameworks, software)

•       Served as Point of Contact for divestiture team coordinating relocation of 60 servers and machines from Getzville to West Seneca locations

•       Analyzed client requirements; developed scope of work, diagrammed solutions

•       Remediation of legacy applications onto bank platform

•       Team Lead on remediation of a suite of windows services and websites that connect an external vendor application to bank hosted systems for real-time inquiry and update.

•       Developed a web app used by call center associates to determine scripts for customers to determine eligibility for Imminent Default programs

•       Developed a web app, windows service and winform application to determine, track and execute weekly REO charge offs of loans

•       Developed web apps for lines of business to gather information/ make decisions on loans.


Honors & Awards: 2015 Gold Award, 2015 Bronze Award, 2014 Bronze Award




WebMedia Services

Project Manager

September 2005 – December 2013


•       Managed employees and contractors

•       Managed clients

•       Managed vendors

•       Managed all aspects of projects. Met with clients to determine their needs. Determined scope of work, resource planning and provided oversight to ensure projects were completed on time and on budget.




RR Donnelley

Software Developer

October 2005 – May 2007


•       Developed and managed direct mail campaign management websites

•       Analyzed client requirements; prepared schedules, met deadlines

•       Developed templates for clients’ users to customize marketing materials

•       Prepared production files and production PDFs for production facility to produce and send direct mail

•       Managed database tables consisting of millions of records


Environment: ASP/VB Script, SQL Server, JavaScript, HTML, CSS




WebMedia Services


November 2000 – May 2005


•       Developed and built dynamic websites, content managers, extranets, intranets, and e-commerce websites

•       Designed and managed relational databases

•       Demonstrated, taught and supported client users on their custom applications

•       Troubleshot and updated legacy code

•       Researched new technologies, determined their application and integrated them into clients’ systems


Environment: ASP/VB Script, C#, ASP.NET, Visual Basic, COM/COM+, PHP, JavaScript, SQL, Stored Procedures, CSS, DHTML, HTML, XML, SQL Server, Access



Currently enrolled at Wilmington University pursuing a Masters of Business Administration degree.


                State University of New York College at Buffalo

                Bachelor of Science, Computer Information Systems

                Major GPA: 3.6


              Coursework included:

                Structured and Object-Oriented Programming in Visual Basic, C++, COBOL, Pascal; Systems Analysis and Design; Relational Database Structure and Design; Data Communication and Networking Protocols; Windows and UNIX Operating Systems.