Career Profile

Extensive experience providing first rate customer service and delivering technology solutions including lifecycle leadership over all phases of project initiatives and implementations.

  • Team Management
    • Implemented policies and procedures for department and team
    • Supervised developers to design and deliver solutions, on-time and within budget
    • Managed remote and offshore teams
    • Ensured objectives were accomplished in accordance with outlined priorities
    • Adapted and responded to deadlines and changing priorities
    • Effectively communicated with cross-functional professionals and all levels of management
  • Financial Management
    • Prepared and monitored budgets for departments and projects
    • Analyzed results of operations to discover more efficient ways to utilize resources
  • Project Management
    • Planned and managed system, application, infrastructure, and ad-hoc projects
    • Drove projects, increasing revenue or cutting costs, to completion, on-time and on-budget
    • Determined potential risk factors to the success of projects
    • Skilled to overcome project and departmental obstacles including budget constraints, staff shortages, scope creep, and various business and user needs
    • Waterfall and Agile methodologies
  • IT Infrastructure Management
    • Executed infrastructure upgrades and moves
    • Managed web, application, and database servers
    • Systems Administration
    • Monitored hardware and software lifecycles
    • Assessed security vulnerabilities
    • Established disaster recovery plans and procedures
  • Programming and Development
    • Gathered business requirements (BRD) and wrote functional specifications.
    • Systems Analysis and Design
    • Full Stack Development (created web applications, desktop software, web services, databases, components)
    • Database design and management
    • Formulated test plans and scripts
    • Performed risk assessments and vulnerability remediation
    • Provided level 3 support
    • Resolved production incidents and performed root cause analysis
    • Skilled with all phases of the Software Development Lifecycle
    • C#, ASP.NET, Visual Basic, ASP/VB Script, JavaScript, HTML, XML, DHTML, CSS, JQuery, JSON, IIS, COM/COM+, PHP, Perl, MS SQL, Stored Procs, MySql, Oracle, Access

Experience

FedEx Trade Networks Transport & Brokerage
Project Management - IT Compliance
August 2018 - Present
  • Planning of global office openings and renovations. Coordinated with local Stakeholders, Finance, Legal, Facilities, Network Services, and Vendors to get offices built out, wired for phones and data, as well as set-up with IT equipment such as servers, network devices, computers and peripherals
  • Partnered on enterprise-wide effort to upgrade to Windows 10
  • Executed projects to procure IT equipment for FedEx Trade Networks global workforce, including equipment refreshes
  • Managed FedEx Trade Network’s IT asset database
  • Routed project requests to various teams to serve our business units and customers efficiently while maintaining service level agreements
Eureka Logic
IT Consultant
July 2016 - July 2018
  • Designed an SMS marketing and e-commerce product
  • Coached a local medical company on upgrading their workflow system
  • Participated in design review meetings and translated requirements to developers and guided the team when issues related to business requirements arose
  • Guided Olive Media on their Managed SEO solutions strategy and products
  • Advised local law firm on website strategy and solution
Bank of America
Service Delivery Manager
April 2015 - March 2016
  • Point of of contact for all things Technology for Special Loans within Default Mortgage
  • Responsible for remediation plans for bringing 41 legacy applications into mortgage technology infrastructure
  • Chaired technology audits to identify, manage, and mitigate risk in applications and systems
Project Manager
August 2012 - April 2015
  • Coordinated application and systems development (including release management), infrastructure upgrades, and technology audits
  • Controlled a suite of websites and web services to transfer data with vendor workflow system as mortgage servicing platform changed from mainframe to iSeries systems
  • Orchestrated relocation of 100 servers across multiple locations during divestiture of Getzville, NY operations center
  • Facilitated meetings with stakeholders to identify and gather business requirements and convert into functional requirements
  • Organized Business Impact Analysis meetings to create Business Continuity and Disaster Recovery plans
  • Managed remote teams spread throughout United States and India
Software Engineer / Team Lead
May 2008 - August 2012
  • Created a web application used by call center associates to determine scripts for customers to establish eligibility for Imminent Default programs. Using an Agile approach, followed a short release schedule to continuously add features and respond to government mandates. Enabled customer service team to decrease number of call center associates taking calls from 300 to 20 and average call length from 55 minutes to under 15 minutes, saving $500k in operating costs
  • Directed a team in the remediation of 44 legacy applications onto mortgage technology platform
  • Guided a team to streamline struggling REO charge-off department. Transformed the process to determine, track, and execute weekly charge offs of loans. Reduced decision errors to <1%, boosted efficiency tenfold, and ensured the weekly deadline was met 100% of the time
  • Engineered process improvement solutions for default mortgage applications
  • Provided Level 3 support to production systems
  • Converted and automated production jobs and data feeds from MSP/Black Knight mainframe data to CACS, DAL, RMS iSeries data
  • Initiated a production wiki to enable team members the ability to fix production errors; decreasing downtime and increasing customer satisfaction
WebMedia Services Group
IT Manager
June 2005 - May 2008
  • Supervised developers
  • Managed client accounts across various industries including government, media, law firms, manufacturers, distributors, health services, and retail
  • Vendor management
  • Executed Cloud migration of data and applications
  • Delivered custom application development projects
  • Established documentation procedures
Programmer/Analyst
November 2000 - June 2005
  • Produced custom applications, content managers, e-commerce websites, extranets, and intranets
  • Created OrderVault, a component and software package for encryption of customer data for transfer over the Internet
  • Launched a tool for a start-up company of retailers and distributors to collaborate on producing advertising campaigns
  • Collaborated with clients to gather business requirements and turn into functional specs
  • Designed and managed relational databases
  • Administered database, web, and file servers
  • Demonstrated, trained, and provided technical support for users on applications
  • Reconciled production and risk issues and updated legacy code
  • Researched new technologies, determined their application, and integrated them into clients’ systems
  • Installed network cables and setup devices at client locations
Communicast
Technical Support
October 2002 - July 2006
  • Provided live, on-demand, technical support during web conferences
  • Composed reports to track incidents
  • Authored documentation to enable users to solve common issues themselves
  • Assembled knowledge base to enable team to provide faster technical support and reduce the number of support personnel needed per event

Awards

Bank of America - Mortgage Technology Gold Award
eMason remediation effort
Bank of America - Mortgage Technology Bronze Award
Migrating Mortgage Line of Business applications into Mortgage Technology
Bank of America - Mortgage Technology Bronze Award
MHA (Making Homes Affordable) Imminent Default Eligibility application effort